FAQ
General
What is your pricing?
You can see live pricing for all products here:
https://www.qpmarketnetwork.com/app
Select a product, select your options, then click “Tiered Price Table” to see bulk pricing by quantity.
How does QPMN’s print‑on‑demand work?
After you design and list your products, each customer order is sent automatically to QPMN. We print, pack, and ship directly to your customer—no inventory or minimum order quantities required. You only pay when an order comes in.
Learn more: https://www.qpmarketnetwork.com/print-on-demand/
Do you integrate with Shopify, Etsy and other platforms?
Yes. You can connect QPMN to Shopify, Etsy, Squarespace, WooCommerce, and custom sites via API. You can also open a free Snapshop Lite store if you don’t have a platform yet.
Learn more here: https://www.qpmarketnetwork.com/qpmn-integrations/
Do I need a store, or can I just order cards?
No. You can order samples or bulk cards directly from our catalogue without any store integration. Store connections (Shopify, Etsy, WooCommerce, Squarespace, Snapshop Lite, API) are only needed if you want automated print‑on‑demand fulfillment.
What are the image upload requirements?
To ensure compliance with copyright laws, we only accept and print custom trading cards with original artwork.
We highly encourage our customers to use their own designs or obtain proper licensing and permissions for any copyrighted content they wish to include.
Respecting intellectual property rights is essential, and QPMN is committed to upholding these standards.
What is your minimum order quantity (MOQ)?
There is no minimum order quantity—you can start from just one deck, pack, or card. Bulk discounts apply automatically through our tiered pricing and FlexiBulk Saving when you order more.
How do I get a custom quote for a large project?
For enterprise, licensing, or multi‑product projects (e.g., TCG + sports cards + tabletop game), fill in your details here: https://www.qpmarketnetwork.com/enterprise-volume-licensing/
Our team will review your specs and send a tailored quote with recommended card stocks, finishes, and packaging.
Order & Payment
Do I need to pay Customs Tax?
There are no taxes or import fees on packages shipped to the US.
*However, a 10% Import Service fee is included at checkout to cover part of the 30% tariff imposed by U.S. customs.
Taxes and import fees are also waived for the following:
Australia: Orders up to AUD 1,156.50 (excluding shipping fees)
Canada: Orders up to CAD 24.55 (excluding shipping fees)
UK: Orders up to GBP 13.45 (excluding shipping fees)
EU countries: Orders up to EUR 251.50 (excluding shipping fees) when shipped with the standard method.
For other international deliveries, the recipient will be responsible for any customs charges or taxes levied by their country, which might be collected upon delivery by the shipping service. It’s best to check with local shipping authorities in your delivery area, or contact us for help.
What payments do you accept?
QPMN can only support US Dollars at the moment and will add more currencies in the future.
In order to resolve this issues, please change your stores currency to USD when you are setting up QPMN's Shopify App. Once setup, you may change the currency.
What is your refund policy?
Please visit our terms and conditions for our refund policy
What do I do if I see the error message: code 300310 reason: Currency does not exist in the system.
QPMN can only support US Dollars at the moment and will add more currencies in the future.
In order to resolve this issues, please change your stores currency to USD when you are setting up QPMN's Shopify App. Once setup, you may change the currency.
Shipping & Delivery
Where do you ship?
QPMN ships all over the world with some exceptions. Your shipping fees are determined at checkout, and you can monitor your order's progress throughout the shipping journey.
Although we always aim to ensure your order gets to you as scheduled, we depend on third-party shipping services that are outside our influence. That said, most orders typically arrive within the projected delivery times.
Our Shipping time?
Tracking information
We use major shippers and include tracking information for every package sent from our location to the U.S. and Canada. For other countries, we can supply recorded delivery documentation. After sending your order, we'll email you all relevant tracking numbers, so you can address any issues directly with the respective mail services.
How do I report missing or damaged items?
If you haven't received your order or if there are problems with the items, please get in touch with our customer support right away. We're dedicated to addressing any concerns and ensuring you're pleased with your purchase.
How can I check an order's status?
Within the “All Orders” tab on your account dashboard, you can see an overview of your purchases. When you select an order, its status (pending, completed, etc.) will be displayed.
How are products packaged and sent to customers?
At QPMN, we utilize generic packaging and include slips, meaning there's no distinctive branding or marks. As such, your brand remains exclusively yours. You can be confident that nothing we ship to your clients will show QPMN branding. Below is a sample of how a customer's order might be packaged.
Will the shipment display your company's name?
QPMN uses generic packaging and slips to ensure that no distinctive branding or marks related to QPMN are visible, allowing our resellers to maintain their own brand presence.
What is "Import Service"?
The Import Service is a surcharge applied at checkout to cover a portion of the additional costs associated with importing products into the United States due to recent tariff changes.
Currently, the U.S. government imposes a 30% tariff on certain imported goods, including print-on-demand products. To support our partners and reduce the impact on your business, we have decided to absorb 20% of this cost ourselves. As a result, the Import Service fee is set at just 10% of your total order amount, even though the actual tariff rate is higher.
This fee—calculated based on your total order value, including product and shipping—is shown clearly at the "Payment" step during checkout.
Get Help & Support
Have questions about orders, integrations, or print-on-demand? Contact us for swift assistance and solutions.